Place is a joke! I would give it zero stars if I could.

A snake pit has more to offer. Residents are unkempt, allowed to sit in dirty diapers, rooms are dirty. Rare if any meaningful progress reports and never we participated in an interdisciplinary meeting. Staff was unresponsive, uncaring and unfriendly. The LTC ombudsman should be ashamed of their lack of oversight.

Great place and amazing staff!

My very first visit I went to visit a family member was a very unprofessional place to have a love one in. When I first walked in the horrible smell of cigarette smoke hit me, the unclean area outside and inside, young personnel pandering around in the hallway, the alarms going off constantly and the younger personnel being rude to a patient! I’m thankful it wasn’t the person I was visiting or I would have filed a complaint against the company since they are getting paid to care for our love ones. If only I could find some other place for my love one.

My fiancés father got transferred here from the hospital and we are pulling him out immediately! No AC, terrible staff, flys all over his food, people smoking cigarettes outside his door non stop, the tv didn’t work, they don’t look at the diet plan, they took his phone out of his hand while he was talking to his son, the bathroom door wouldn’t open, it took over a day to get him a fan cause it was so hot out! Don’t send someone you love here.

It’s a good place alot of friendly nurses and CAsome are not second Daniel I was hrei fel of the bed in-between 2 wheel chairs it took them 20min to come and help me up1 came n said just wait I’ll be back she came back 10to 15 min later with a man to help me up I I hit the of my healthy didn’t even ask me if I hit any part of my body I’m still hre waiting to get released I’ve been hre 6 weeks and then some days I’ve been going to theethypy

The facility is impressive. It’s super clean. All the staff is amiable and sweet. They take excellent care of my brother. I give them hats up. I can’t believe they could even put up with them because he has a bad temper, and they are so patient and wonderful. I don’t know what we would have done without someone like the staff; they’re truly unique and highly recommended, and I never thought they were such a place like this

Rude Office Manager

Shared phone in 2023!!! Abusive staff!!!

Great place and great staff thanks for taking care of mom!

Your incompetent staff killed my stepdad.

My mother is currently there and they all take my name and number but I have yet to hear from anyone. This is a nightly action and so far no luck getting ahold of anyone in charge to find the problem. I live out of state and rely on communication to know how my mother is doing and so far I have the worst possible care thoughts going through my head. So far I don’t recommend.

I am a friend or relative of resident Lovely environment and a surprise when we went in side. Home like atmosphere and the people living there told us the food is good and they get great care. Know a couple of people who reside at Los Robles Care Center who have not one complaint. (surprising too)